About
Customer- and team-oriented professional with experience in operations, customer support and administrative coordination in international environments.
Experienced in customer communication, process coordination, operational support and problem solving. Strong organizational skills with a structured and responsible way of working.
Passionate about teamwork, collaboration and delivering positive customer experiences. Motivated to contribute communication, leadership and service-oriented skills in a retail environment.
Currently based in Munich with German B2 and fluent English.
Work
Indian Bank
|Operations Analyst
Singapore, Singapore, Singapore
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Summary
Coordinated critical operational and customer-related processes, ensuring accuracy and high service quality within a fast-paced banking environment.
Highlights
Streamlined operational and customer service processes, enhancing efficiency and stakeholder communication across departments.
Resolved complex customer issues with a structured, customer-focused approach, consistently maintaining high service quality standards.
Contributed to daily operations and process optimization initiatives, supporting seamless banking functions.
Managed inter-team communication, fostering collaboration and ensuring alignment across various banking departments.
Operated effectively in a high-volume banking environment, consistently upholding data accuracy and service excellence.
Prosper Coal and Energy Pte Ltd
|Administration / Operations
Singapore, Singapore, Singapore
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Summary
Managed administrative and operational workflows, ensuring organized documentation and efficient internal communication for a dynamic energy trading firm.
Highlights
Coordinated diverse administrative and operational processes, maintaining structured workflow activities and comprehensive documentation.
Facilitated internal communication and provided essential operational support, significantly enhancing overall team efficiency.
Developed and maintained organized operational procedures, contributing to streamlined business functions and improved compliance.
Assisted in managing daily operational tasks, ensuring smooth and effective departmental functioning and resource allocation.
ICICI Bank
|Customer Support & Operations
Singapore, Singapore, Singapore
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Summary
Provided comprehensive customer support and managed operational activities, developing strong communication and problem-solving skills in a high-volume banking environment.
Highlights
Resolved a wide range of customer service inquiries and complex issues, consistently achieving high customer satisfaction rates.
Managed extensive customer communication and administrative support tasks, ensuring efficient and timely service delivery.
Coordinated diverse operational activities, including efficient ticket handling, to maintain smooth service flow and operational continuity.
Developed robust problem-solving and communication skills through direct customer interaction and operational management in a demanding environment.
Contributed to positive customer experiences by effectively addressing needs and streamlining support processes, enhancing loyalty.
Education
Anderwerk
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B2 Course Completed
German Language
Grade: 60/100
Jawaharlal Nehru National College Of Engineering.
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Bachelor of Engineering
Industrial Production
Languages
German
English
Hindi
Tamil
Kannada
Skills
Technical & Digital Tools
Microsoft Office, Excel, Documentation & Reporting, IT & Digital Tools.
Leadership & Communication
Customer Communication, Stakeholder Communication, Problem Solving, Training & Support, Team Collaboration, Leadership.
Operations & Organization
Process Coordination, Administrative Support, Operational Support, Workflow Organization, Documentation, Process Improvement, Process Optimization, Service Quality, Workflow Management, Data Accuracy, Customer Support.